Managed IT

TAM Services

Flexibly expand technical resource to coordinate support and help maximize the benefits from your ICT ecosystem.

Managed IT

What is the function of a TAM?

A Technical Account Manager (TAM) is a highly experienced customer service professional who acts as a single point of contact for an organisations's technical queries, overseesing the entire technical support relationship between an organisation and its stakeholders. Through deep understanding of technical needs, TAMs can help increase operational performance, while potentially decreasing technical support costs.

What are the benefits for organisations?

The Advantage TAM service provides an extra level of technical expertise and customer service to a business’s customers. As single points of contact and knowledge sources, we can provide personalised, tailored solutions that create a better customer experience. By addressing customer needs quickly and efficiently, we can help prevent technical issues from becoming costly or time-consuming.

  • Expanded technical resource on demand
  • De-risk technical issues
  • Increased performance, decreased support cost

TAM Services

Start Discovery

An Advantage Discovery Session will establish how we can help with TAM provision as part of your future-ready ICT business strategy.

Call 020 4518 6060 or:

Advantage Consult



The advantage senior management team are a close group of specialists in their field; a spirited collective who share common values and drive, delivering excellence for our customers and partners.

This is expertise with added character.

Team member Tim Browne

Tim Browne Co-Owner Director

Team member Dan Elson

Dan Elson Co-Owner Director

Team member Jonathan Brown

Jonathan Brown Business Development Director

Team member Neil Ryan

Neil Ryan Systems & Technology Specialist

Team member Scott Williams

Scott Williams Cyber & Systems Engineer

Team member Louise Catley

Louise Catley Finance Director

Team member Debbie Ziolek

Debbie Ziolek Office Manager

Team member Mike Sealey

Mike Sealey Marketing & Creative Director


Best-of-breed IT Solutions

We implement world-class technology and services from renowned partners to ensure organisations benefit from tailored solutions that deliver results and maximise return on investment.

Sophos logo Cisco logo Mimecast logo Microsoft logo N-able logo Adobe Partner logo Okta Partner logo Veeam Partner logo Dell Partner logo Amazon Partner logo


mission ready.

Advantage Cloud have a pioneering attitude, and we believe our customers are pioneers too. Why pioneers? Because by partnering with advantage cloud, customers pioneer new technology and processes, not seen before, into their organisation.

This is mission critical expertise delivered with a pioneering spirit.


Your Discovery mission begins...

advantage london

84 Eccleston Square

+44 (0)20 4518 6060

Advantage London Office
advantage sussex

West Lodge
Hammingden Lane
Highbrook, Ardingly
West Sussex RH17 6SR

+44 (0)1444 716 979

Advantage Sussex
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111 Flinders Street
NSW 2010

+61 (0)2 7227 9880

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